If you try to buy or sell crypto through Aurea Hub and find that your Transak account has been suspended, don’t worry — here’s what you need to know 👇
🔍 Why Was My Account Suspended?
Your account might be suspended for several reasons, including:
- Issues during identity verification (KYC)
- Compliance checks required by financial regulations
- Unusual activity or security concerns
Transak follows strict KYC/AML guidelines to keep your information and transactions safe.
🛠️ What to Do If Your Account Is Suspended
- Check your email — Transak usually sends a message explaining the reason for the suspension.
- Reply to the email or contact Transak support through the link provided in your order confirmation.
- Provide any additional documents or information requested by Transak to resolve the issue.
📌 Important Notes
- Aurea Hub does not have access to Transak’s compliance reviews or suspension decisions.
- Only Transak’s compliance team can review and reinstate accounts based on the provided information.
💬 Need Help?
If you have questions about the process:
- Contact Transak’s support via your order confirmation email
- Or reach out to us at 📩 help.aureahub@gmail.com — we’ll do our best to assist and guide you!